Blocked air filter
Air filters need to be inspected and cleaned regularly to ensure airflow is not restricted. Failure to do so can result in overheating of key components.
Service Plans, Designed Around Your Kitchen
Reliability isn't an add-on — it's the standard.
Our Service Plans keep your equipment running safely, smoothly, and at peak performance, day after day. Regular maintenance means fewer surprises, fewer breakdowns, and more uptime where it matters most: your kitchen.
BASIC
Essential care to keep your Rational running smoothly.
Reliable maintenance without the extras.
Solid protection for everyday performance.
MOST POPULAR
PLUS
Enhanced maintenance with key parts included.
Wear-and-tear covered, performance assured.
Smart upkeep that goes beyond the basics.
Service Contract Features
Compare our service plans to find the right fit for your business
basic Plan
Scheduled unit inspection(s)
Digital service report
Customer maintenance portal
Software Updates
Dedicated service manager
Wear and tear parts
Connected Cooking configuration support
Ongoing care and usage guidance
Discounts on call-outs and genuine spare parts
Breakdown cover (parts & labour included*)
Non-inspection parts replaced
24/7 priority support line
plus Plan
Scheduled unit inspection(s)
Digital service report
Customer maintenance portal
Software Updates
Dedicated service manager
Wear and tear parts
Connected Cooking configuration support
Ongoing care and usage guidance
Discounts on call-outs and genuine spare parts
Breakdown cover (parts & labour included*)
Non-inspection parts replaced
24/7 priority support line
premium Plan
Scheduled unit inspection(s)
Digital service report
Customer maintenance portal
Software Updates
Dedicated service manager
Wear and tear parts
Connected Cooking configuration support
Ongoing care and usage guidance
Discounts on call-outs and genuine spare parts
Breakdown cover (parts & labour included*)
Non-inspection parts replaced
24/7 priority support line
Prevent Problems Such As These With Our Service Plans*
Regular maintenance catches issues before they become costly breakdowns
Split door seal
Door seal split due to heat and steam wear causing cracking and leaks. Replace to maintain temperature, efficiency and hygiene. Ignoring this can lead to longer cook times, energy loss, steam damage and costly repairs. Door seals should be replaced regularly to avoid steam ingress and water leaks.
Steam tank scale
Limescale build-up can cause water flow and steam output issues. This can lead to blown steam elements and result in expensive repairs.
Damaged door catch
Door catch worn or misaligned, preventing the door from sealing correctly. This causes heat and steam loss and uneven cooking. Replacement restores a tight seal and prevents damage to the latch, hinges and door frame.
Blocked SC pump housing
Scale or debris blocking the SC pump housing can jam the pump and stop proper draining and cleaning. Clearing the blockage or replacing the pump restores operation and prevents service faults and pump damage.
Motor shaft gasket
Motor shaft seal leaking due to wear allows water into the motor or pump area. Early replacement prevents corrosion, breakdowns and costly pump failure.
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*Regular maintenance significantly reduces the likelihood of these issues but does not guarantee complete prevention
What Your Service Contract Includes
Comprehensive maintenance by manufacturer-trained Rational specialists
Comprehensive 90-Point Equipment Inspection
Thorough examination of your oven covering all critical systems and components
Water Level Sensors & Descaling
Complete inspection and calibration of water sensors to prevent scale build-up and ensure optimal operation
Performance Function Tests
Verification that all components operate within optimal parameters for peak efficiency
Filter Inspection & Replacement
Critical filters cleaned and replaced as needed to maintain air quality and equipment performance
Door Seals & Safety Checks
Door gaskets and locks examined to ensure proper sealing, protecting electronic components and cooking consistency
Care Control & CleanJet® System Review
Verification that automated cleaning and care systems function efficiently to prevent limescale accumulation
Heating Element & Burner Assessment
Electric heating elements and gas burner settings checked to ensure safe, efficient operation and optimal energy use
Gas Safety & Flue Gas Testing
Gas ovens tested for proper burner configuration and flue gas levels to ensure compliant, safe operation
Water Connection Inspection
All water hoses and connections examined to identify potential leaks and prevent expensive component damage
Expert Technical Support
Access to our manufacturer-trained Rational technicians for any technical queries or operational guidance
Planned Maintenance, Done Right
Scheduled visits keep your equipment in peak condition
Specialist Engineers On Hand
Expert technicians who know your equipment inside out
Less Downtime, More Uptime
Keep your kitchen running when you need it most
Problems Prevented Before They Happen
Proactive care catches issues early
Longer Life for Your Equipment
Regular maintenance extends your investment
Predictable Costs, No Surprises
Fixed pricing helps you budget with confidence